Mysidia server crisis and Our official apology

[Hall of Famer]

As many of you have noticed, Mysidia's server was down since Friday morning. At first we thought it was just some minor server error and a reboot would solve the issue, but after several hours the problem was still not fixed. At the end of that day, we received a shocking email from WebhostingBuzz, the webhost of Mysidia's dedicated server:

Originally Posted by Inna B (WebHostingBuzz)

Hello,

We are obliged to inform you that because the terrible mistake made by one of our team members your server has been used for a new setup and your server has been formatted. We understand that no words can do enough to make up for the incident that has happened.

As compensation for the issue that has affected you, we are offering a free upgrade to a server with higher specifications and three months of free hosting. We will setup the following server for you:

Dual Intel Xeon E5-2609 v2
16GB RAM
2 x 1 TB HDDs
40 TB of Bandwidth per month (100 Mbps port)
CentOS
cPanel
Softaculous

The server price will remain the same - $148.00/month.

The good new is that your old server hasn't been used for a new setup yet, so our technicians will be able to transfer the data from that server to your new one. They will keep you updated on the progress in this ticket.

Please accept our most sincere apologies for this unpleasant situation once again.

As you can see, the server crisis was caused by Mysidia's server provider, who mistakenly distributed Mysidia's dedicated server to a new client when it was already being used by Mysidia. In a word, Mysidia's server was being used by a different client/company now. There is also no way to recover the data from the server.

The only good new is, Mysidia had an old server back in April 2016, and the old data was still in tact. This means that your data prior to April 27th should still be available, but whatever happened between April 28th to May 13th was all lost. You can see this from the evidence that this forum only has threads/posts covering April 27th, 2016. If you are a new user registered after April 27th, your account is no longer available on both Mysidia Host and Mysidia Adoptables, and you have to sign up again.

We know this is an overwhelmingly unpleasant situation, and please accept our deepest apology for this incident. For those of you who have made significant changes to your website since April 28th, We are very sorry you have to do it again. We will do everything in our powerful to help you, if you need coding. If you have backup files or database, you can send them to me and I will restore your site using the backups. Keep in mind that every change made after April 28th was erased, so if you have any changes to your passwords/credentials, the changes were gone as well, you need to remember your old password to log in.

And for those who signed up after April 28th, you may need to sign up again, and message me about your desired website/admin name. We will set up your website again once request is received. If anyone of you feel disgusted and wish to leave, we respect your decision and wish the best luck for you.

If you have any questions, concerns or simply complaints, feel free PMing Hall of Famer or emailing him at worldoffame@hotmail.com. We will handle your requests immediately if it is anything we can do. And please understand that Mysidia is a victim too in this scandal, we are working with the hosting provider Webhostingbuzz to find out which person caused this grave mistake and who should be responsible for this whole disaster. I will keep all of you updated on this matter too.

At the very last, please allow us to make a deep apology again. We will do our best to cut the damage to minimum.


Hall of Famer
Mysidia Adoptables and Mysidia Host team.